Internal communication in a time of crisis
Crisis Messaging, Employee Reassurance, Transparency Communication, Rapid Response, Trust Building
Course Aim
This course will show you how to achieve win-win results through positive influencing and effective negotiation. You’ll learn how to communicate persuasively, build trust, and use proven negotiation models and frameworks. The course demonstrates how positive influencing underpins successful negotiations and helps you maintain strong, constructive relationships, even in challenging situations.
Who Should Attend?
Anyone who wants to develop their professional influencing and negotiation skills, especially those in new management or supervisory roles.
What to Expect
- A highly practical day with real-life examples
- Practising negotiation and influencing techniques using established models such as principled negotiation and collaborative bargaining
- Feedback from the trainer and group on your influencing style and approach
- A supportive, participative workshop limited to 10 delegates with varied learning approaches to suit different preferences, including neurodivergent learners
Course Objectives
By participating in this course, you will:
- Apply positive influencing techniques to build credibility, trust, and rapport
- Use different negotiation models, including the Harvard Negotiation Project approach
- Take a strategic approach to both influencing and negotiation using structured frameworks
- Prepare effectively for negotiation and influencing conversations using planning tools and stakeholder analysis
- Navigate negotiations through effective questioning, active listening, and positive communication
- Close negotiations successfully while preserving and strengthening relationships
- Elicit information and identify underlying interests through positive engagement
- Handle difficult negotiations using de-escalation, reframing, and collaborative problem-solving
- Recognise and adapt to different influencing and negotiation styles, including cultural considerations
Interested in running this course just for your team? Get in touch with us at [email protected] to arrange a bespoke or in-house session or Request a quote