This page explains the terms on which CIPR Training provides the information and services available through this and other CIPR-operated websites, and third-party websites offering CIPR Training services.


The content contained within this site is for the general information of visitors.  No responsibility can be accepted for any use made of the information presented.  Visitors should additionally recognise that, although all training information is correct at the time of publishing, the CIPR reserves the right to alter programmes, speakers and venues without prior notification.

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Training Bookings

The CIPR Training cannot accept provisional bookings.  All bookings must be made using an official CIPR booking form or through an officially authorised ticketing partner.

All bookings will be confirmed in writing by the CIPR within 72 hours. Please check this confirmation carefully.  All errors and amendments must be notified in writing within 48 hours of receipt.  If you do not receive your order confirmation within 72 hours, please contact the CIPR on 020 7631 6900 or email [email protected].

Programme, attendance and joining instructions will be provided ten days before the session.

The CIPR reserves the right to alter the date of a session, location or trainer without prior notification.

The CIPR will not be held responsible for travel, accommodation, or other contingent expenses for delegates who fail to attend sessions for any reason.

Delegate Lists

When you book to attend CIPR training, your name, job title and organisation will be added to the delegate list, this list is shared with the trainer to assist in the course preparation.

Payment Terms

Unless specifically agreed upon with the CIPR, full payment for all bookings is required at least 14 working days before the scheduled training date.  For bookings made within 14 days of the training, we recommend payment via credit card at the time of booking.  If an invoice is preferred, please provide a purchase order number if applicable or the necessary accounts payable contact details.

Payment for invoiced fees is expected within 30 days of the invoice date. If an invoice is issued less than 30 days before the event, full payment is due five working days before the first session.  Disputed items must be reported in writing within 14 working days of invoice receipt.

We reserve the right to claim interest and compensation charges under the Late Payment of Commercial Debts Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) if payment is not received according to our agreed terms.

Cancellations and Transfer Terms 

All cancellation and transfer requests must be made in writing.  Cancellation by telephone will not be accepted.   Only one transfer is permitted per booking.   Transfers can be made from one delegate to another or from one workshop to another.

A cancellation of a booking which has already been transferred will not be refunded.  If a delegate is to replace another delegate, CIPR Training must be notified at least 48 hours prior to the training, this transfer maybe subject to charges.

on-Demand training

Purchasing & Confirmation

To purchase our courses, you must provide the required information and pay the amount specified.

By submitting an order, you are agreeing to CIPR’s Terms and Conditions.

Where your purchase consists of multiple courses, each individual course will be treated as a separate unit.

We reserve the right, without the need to give a reason, to refuse to accept an offer to purchase one or more of our courses. In such situations, no contract will arise, and we will return any payment accompanying your purchase.


All amounts are payable in GBP Sterling. The prices quoted are exclusive of VAT. Any currency conversion or any other charges incurred in making a payment shall be carried by you and should not be deductible from the total amount due.

Regular purchases:
The course fee is payable as a one-off lump-sum payment. Payment options: Credit card (including Visa, MasterCard) or debit card (including Visa Electron, Delta, and Maestro).

Bulk purchases (20+ delegates):
The course fee is payable as a one-off lump-sum payment. Where a bulk purchase is being made, the option to pay by invoice can be offered subject to availability and CIPR’s discretion. Payment options: Credit card (including Visa, MasterCard), debit card (including Visa Electron, Delta, and Maestro), or bank transfer if an invoice is provided.


* Within 24 hours of purchase - Purchases may be cancelled, subject to the course not being activated.
* Within 72 hours of purchase - You may defer the start date of your course or change to another course of equal value, subject to the course not being activated.
* After 72 hours of purchase - You will not be entitled to any refund if you cancel your purchase, regardless of activation of the course.

The CIPR cannot offer refunds to delegates who fail to attend sessions for reasons outside the control of the CIPR. Administration charges on transfers and cancellations are as follows:

More than 31 days to training:- Cancellation - Refundable; no charge1st Transfer - No Charge
Between +15 <30 days to training:- Cancellation - Flat fee £2451st Transfer - No Charge
Less than 14 days to training:- Cancellation - 100% of ticket priceTransfer - 50% of ticket price
Non-member replacing member, within time frame :-  Fee - difference in rates 
On-Demand Training:- Changes - Non-changeable, Non-refundable
Extension of courses:- Extended - 100% Fee

More than 31 days to training:- Cancelation - Refundable; no charge 
Between +15 -30 days to training:- Transfer - 50% (£300+VAT)
Less than <15 days to training:- 100%