Training Terms and Conditions

CIPR Training Terms and Conditions

Open courses.

In-house courses section.

On-demand courses section.

Third party courses section.

Additional information section.

Definitions

• CIPR Training: Refers to all training courses, workshops, and on-demand sessions provided by the Chartered Institute of Public Relations
• Client: An individual/ customer/ delegate attending a training course, whether booked personally or by an organisation
• On-Demand Training: Pre-recorded or digital content accessed online
• Third-Party Platforms: If CIPR partners with third-party platforms
• In-Person Training: Sessions held at physical venues
• Virtual Training: Live online sessions conducted via video conferencing
• Booking Confirmation: Official confirmation sent to delegates upon successful registration
• Trainer: The person appointed by the Company to provide the Services at a particular training course

• The content on CIPR Training’s website, platforms, and brochures is for general informational purposes only.
• CIPR Training makes reasonable efforts to update content but does not guarantee accuracy or timeliness.
• CIPR reserves the right to modify programmes, speakers, and venues without prior notice.
• CIPR is not liable for any indirect or consequential losses, including but not limited to technical issues, travel expenses, or third-party service disruptions.

• Provisional bookings are not accepted. All bookings must be made using an official CIPR booking form or  on our website.
• A written confirmation will be provided within 72 hours. Errors must be reported within 48 hours.
• Joining instructions will be sent 10 days before the session.
• Bookings not paid in advance remain liable for the full course fee

• All prices are exclusive of VAT unless otherwise stated
• It is recommended that full payment is made at least 14 working days before the session to avoid any complications.
• Bookings made less than 14 working days before the session must be paid by credit / debit card and cannot be invoiced
• Invoices must be settled within our 30 days payment terms, unless otherwise agreed.
• Late payments may incur interest and compensation under the Late Payment of Commercial Debts Act.

• Cancellation: Refunds are subject to the time of cancellation.
• All cancellation and transfer requests must be made in writing.
• Cancellation by telephone will not be accepted.   
• A cancellation of a booking which has already been transferred cannot be changed.
• Transfers can be made from one delegate to another or from one workshop to another of equal value or member non-member status.
• Once a booking has been transferred, it cannot be cancelled or transferred again.
• Delegates who fail to attend without prior notice will be charged the full course fee.  No refunds or transfers will be provided, and this will be marked as a ‘No Show’.
• For detailed cancellation and transfer fees, please refer to the Cancellation Policy below:

Cancellation and date change policy
The following charges apply for cancellations and changes of a training session:

• Notice Period - Cancellation or Change Fee
• More than 31+ days - Full refund available or one Free Transfer
• 30-22 days - One free transfer only (No refunds)
• Less than 21 days - £150 Transfer fee (each day)
• Other - Regardless of circumstance there will be a transfer fee
• Less than 7 days 100%  

In-house courses

Booking Confirmation
A training session is considered confirmed once written agreement (email confirmation is sufficient) has been received from the client. A quotation does not guarantee availability, and dates will only be secured once confirmation is received.

Payment Terms

• Payment is due within 30 days of the invoice date or prior to the workshop date, whichever is earlier.
• All prices quoted are exclusive of VAT, unless otherwise stated.
• PO Numbers if require much be action by the client as soon as a course is confirmed
• If using a portal this much be action as soon as possible
• Late payments may incur an administrative charge plus statutory interest under the Late Payment of Commercial Debts Act 1998, although we aim to work flexibly with clients to avoid this where possible.

Trainer Expenses
Trainer travel, accommodation and subsistence expenses (where applicable) will be agreed in advance and invoiced to the client. These expenses are non-refundable once incurred.

Cancellation by Client
Once the training is confirmed, cancellation fees apply as follows:

• 30 or more days prior to training: No charge
• 21–29 days prior to training: 40% of the fee (to cover preparation and administrative costs)
• Fewer than 21 days prior to training: 100% of the agreed fee plus any trainer expenses incurred

We understand that unforeseen circumstances may arise and will work with you to explore alternatives where possible.

Date Change by Client
Requests to reschedule confirmed training are subject to the following:

• 30 or more days prior to training: No charge
• Fewer than 29 days prior to training: 40% of the agreed fee plus any trainer expenses incurred

Where possible, rescheduled training should take place within six months of the original booking date, unless otherwise agreed.

Cancellation or Rescheduling by CIPR
In rare cases, CIPR may need to reschedule or cancel training due to illness, emergency or other unforeseen circumstances. In such cases:

• An alternative date will be offered, or
• If a suitable date cannot be agreed, any fees already paid will be refunded in full, and CIPR will reimburse the Client's reasonable, evidenced third-party costs incurred specifically for the training (such as venue) to the extent these cannot be recovered or reused, up to a maximum of £500 or the value of the agreed fee.

Intellectual Property
All intellectual property rights created by CIPR in relation to materials produced in connection with the Services shall remain the property of CIPR. Training materials are supplied for participant use only and may not be reproduced, distributed or reused without prior written permission.

Confidentiality
CIPR shall not disclose to any third party any confidential information relating to the Services or this Contract, except where necessary for the proper performance of the Services or where disclosure is required by law.

Sub-Contracting and Assignment
CIPR shall not sub-contract its obligations or assign its rights under this agreement without the Client’s prior written consent, save that CIPR may engage a substitute trainer of equivalent qualification and experience without requiring fresh consent, provided the Client is notified in advance.

Records and Documentation
CIPR shall maintain accurate and systematic accounts, files and records relating to its obligations under this agreement and shall make them available to the Client or its authorised representatives at reasonable times upon request, save that CIPR shall not be required to disclose information that is confidential to a third party.

Conflict of Interest
CIPR shall promptly notify the Client of any circumstances that may give rise to a conflict of interest in relation to the Services.

Termination
The Client may terminate this agreement at any time by providing three weeks’ written notice. In such circumstances, CIPR will cease delivery of the Services and submit an invoice for any costs incurred up to the date of termination. CIPR may terminate this agreement by providing three weeks’ written notice, or with immediate effect if the Client fails to pay any undisputed invoice within 30 days of a written request to remedy such failure or commits a material breach of this agreement that is not remedied within 14 days of written notice.

Limitation of Liability
Nothing in this agreement shall limit or exclude either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to this, CIPR’s total liability to the Client arising out of or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by the Client under this agreement. Neither party shall be liable to the other for any indirect or consequential loss, including loss of profit, loss of business or loss of reputation.

Data Protection 
Each party shall comply with its obligations under the UK General Data Protection Regulation and the Data Protection Act 2018 in connection with this agreement. Where the Client provides CIPR with personal data relating to delegates (including names, contact details, dietary or accessibility requirements, and attendance records), CIPR shall process such data only for the purposes of delivering and administering the Services, shall maintain appropriate technical and organisational security measures, and shall not retain such data for longer than is necessary for those purposes. Each party shall be an independent controller of the personal data it processes under this agreement, unless otherwise agreed in writing.

Dispute Resolution 
If a dispute arises out of or in connection with this agreement, the parties shall first attempt to resolve it through good-faith negotiation between senior representatives of each party. If the dispute is not resolved within 30 days of being raised in writing, either party may propose mediation in accordance with the CEDR Model Mediation Procedure (or an equivalent process) before commencing court proceedings, save that either party may seek urgent injunctive relief from the courts at any time.

Governing Law
This agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. 

3. Access and Activation 
3.1 Access to on-demand training is granted to the named purchaser only and may not be shared, transferred or resold.3.2 Access begins when the learner first logs into the platform, opens a module, downloads learning materials or otherwise engages with the course content ("Activation"). 
3.3 Courses must be activated within the access period specified at the time of purchase. 
3.4 Unless otherwise stated, learners will have six months or a year for the pass from the date of purchase to complete the course. 
3.5 Any unused access will expire automatically at the end of the access period. 
3.6 CIPR is under no obligation to provide continued access after the expiry date. 
3.7 Where a course is purchased as a bundle, all modules within that bundle will expire on the same date, regardless of when individual modules are first accessed. 

4. Refunds 
4.1 Refund requests must be made within 24 hours of purchase. 
4.2 Refunds will only be considered where the course has not been activated. 
4.3 Once a learner has activated a course, no refund will be available except where required by law. 
4.4 Refunds will be made using the original payment method wherever possible. 
4.5 Where a bundle contains multiple modules or courses, no partial refunds will be provided for individual modules once any part of the bundle has been activated. 

5. Extensions, Transfers and Changes 
5.1 Requests to extend access beyond the stated access period may be considered at CIPR's discretion and may be subject to additional fees. 
5.2 Course access cannot be transferred to another individual without prior written approval from CIPR. 
5.3 For organisational or bulk purchases, licences are issued on a named-user basis unless otherwise agreed in writing. 
5.4 Organisations may request reassignment of unused licences prior to activation.  Once a licence has been activated, it may not be reassigned without the prior written consent of CIPR. 
5.5 Any approved changes, transfers or extensions will incur an administrative charge. 

6. Technical Requirements 
6.1 Learners are responsible for ensuring they have suitable internet access, equipment and software to access the training platform. 
6.2 CIPR is not responsible for interruptions caused by the learner's internet connection, device, browser settings or organisational firewalls. 
6.3 CIPR may periodically update platform requirements, functionality or course content. 

7. Intellectual Property 
7.1 All course materials, videos, presentations, downloads, assessments and associated content remain the intellectual property of CIPR or its licensors. 
7.2 Course materials are provided for personal learning purposes only. 
7.3 Learners may not copy, reproduce, distribute, record, publish, modify, sell, licence or otherwise exploit any course content. 

8. Certificates and CPD 
8.1 Certificates of completion will only be issued where all required course components have been completed. 
8.2 CPD points may be claimed in accordance with CIPR's current CPD framework. 
8.3 CIPR reserves the right to amend CPD allocations where required. 

9. Platform Availability 
9.1 CIPR will use reasonable efforts to ensure the availability of the learning platform but does not guarantee uninterrupted access. 
9.2 CIPR may suspend access temporarily for maintenance, updates, security reasons or circumstances beyond its reasonable control. 
9.3 CIPR reserves the right to withdraw or replace course content where necessary to maintain accuracy, legal compliance or educational quality. 
9.4 CIPR reserves the right to update, replace, remove or amend course content, modules, assessments, trainers, examples and learning materials at any time to maintain relevance, accuracy, legal compliance and educational quality. Such changes shall not entitle the learner to a refund. 

10. Learner Conduct 
10.1 Learners must not misuse the platform, attempt unauthorised access, introduce malicious software or interfere with the experience of other users. 
10.2 CIPR reserves the right to suspend or terminate access where these terms are breached. 

11. Limitation of Liability 
11.1 CIPR's on-demand training is provided for professional development purposes only and does not constitute legal, financial or professional advice. 
11.2 CIPR's liability shall be limited to the amount paid for the course, except where liability cannot be excluded by law. 

12. Data Protection 
12.1 Personal data will be processed in accordance with CIPR's Privacy Policy and applicable data protection legislation. 
12.2 Learner progress, completion data and assessment information may be stored for administrative, certification and reporting purposes. 

Impellus an external training provider. Where places are booked on Impellus courses, the following cancellation and transfer terms apply, in addition to CIPR's standard booking terms.

Cancellations and Transfers

• More than 31 days to training: - Cancellation - Refundable; no charge 
• Between +15 -30 days to training: - Transfer - 50% (£300+VAT) per delegate
• Less than <15 days to training: - 100% of course fee – no refunds

Note: All notice periods are calculated in calendar days prior to the first day of the course.

Additional conditions

• All cancellations and transfer requests must be submitted in writing to CIPR. Requests will not be accepted by telephone.
• Charges apply to the full course fee paid or payable at the time of booking, regardless of membership status or any discount applied.
• Transfers are subject to availability on an alternative Impellus course date. CIPR cannot guarantee placement on a preferred date.
• Delegates who do not attend on the day without prior notice will be charged 100% of the course fee.
• In the event that Impellus cancels a course, delegates will be offered a transfer to an alternative date or a full refund, in accordance with Impellus's own course guarantee.
• CIPR reserves the right to pass on any additional charges levied directly by Impellus arising from a cancellation or transfer request.

Additional information

 CIPR Feedback and Complaints
Delegates are encouraged to submit feedback via the link provided.  For complaints are to go via [email protected].  CIPR Training aims to resolve issues promptly and fairly.

Health and Safety
For in-person training, CIPR Training ensures all venues comply with health and safety regulations. Delegates are encouraged to notify staff of any specific needs.

Training that is inclusive
We strive to provide inclusive and accessible training courses that enable all individuals to attend and to engage fully.  If you have any accessibility requirements, please contact our team in advance so we can support your participation. 

Contact Details
For further assistance, contact:
Phone: +44 (0)20 7631 6900 (option 3) 
Email relevant area: [email protected], [email protected] or [email protected]