CIPR Training Terms and Conditions

This page outlines the terms and conditions under which CIPR Training offers information and services through this website, other CIPR-operated websites, and third-party sites that provide CIPR Training services.

1. Definitions
  • CIPR Training: Refers to all training courses, workshops, and on-demand sessions provided by the Chartered Institute of Public Relations
  • Client: An individual/ customer/ delegate attending a training course, whether booked personally or by an organisation
  • On-Demand Training: Pre-recorded or digital content accessed online
  • Third-Party Platforms: If CIPR partners with third-party platforms
  • In-Person Training: Sessions held at physical venues
  • Virtual Training: Live online sessions conducted via video conferencing
  • Booking Confirmation: Official confirmation sent to delegates upon successful registration
  • Trainer: The person appointed by the Company to provide the Services at a particular training course
2. Disclaimer
  • The content on CIPR Training’s website, platforms, and brochures is for general informational purposes only.
  • CIPR Training makes reasonable efforts to update content but does not guarantee accuracy or timeliness.
  • CIPR reserves the right to modify programmes, speakers, and venues without prior notice.
  • CIPR is not liable for any indirect or consequential losses, including but not limited to technical issues, travel expenses, or third-party service disruptions.

3. Privacy and Data Protection
 Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data. CIPR Training complies with the General Data Protection Regulation (GDPR) and all relevant data protection laws.

4. Booking Policy
  • Provisional bookings are not accepted. All bookings must be made using an official CIPR booking form or on our website.
  • A written confirmation will be provided within 72 hours. Errors must be reported within 48 hours.
  • Joining instructions will be sent 10 days before the session.
  • Bookings not paid in advance remain liable for the full course fee
5. Payment Terms
  • All prices are exclusive of VAT unless otherwise stated
  • It is recommended that full payment is made at least 14 working days before the session to avoid any complications.
  • Bookings made less than 14 working days before the session must be paid by credit / debit card and cannot be invoiced
  • Invoices must be settled within our 30 days payment terms, unless otherwise agreed.
  • Late payments may incur interest and compensation under the Late Payment of Commercial Debts Act.
6. Cancellations, Transfers, and Refunds
Cancellation: Refunds are subject to the time of cancellation.

  • All cancellation and transfer requests must be made in writing.
  • Cancellation by telephone will not be accepted.   
  • A cancellation of a booking which has already been transferred cannot be changed.
  • Transfers can be made from one delegate to another or from one workshop to another of equal value or member non-member status.
  • Once a booking has been transferred, it cannot be cancelled or transferred again.
  • Delegates who fail to attend without prior notice will be charged the full course fee.  No refunds or transfers will be provided, and this will be marked as a ‘No Show’.
  • For detailed cancellation and transfer fees, please refer to the Cancellation Policy below:
Cancellation and date change policy
The following charges apply for cancellations and changes of a training session:

Notice Period - Cancellation or Change
More than 31+ days Full refund available or one Free Transfer
30-22 days One free transfer only (No refunds)
Less than 21 days £150 Transfer fee (each day)
Less than 7 days 100%  

A cancellation of a booking which has already been transferred cannot be changed.  If a delegate is to replace another delegate, CIPR Training must be notified at least 48 hours prior to the training, this transfer maybe subject to charges.

7. Force Majeure
CIPR CIPR Training shall not be liable for any failure or delay in delivering training due to circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters, adverse weather, strikes, pandemics, transport, technical failures, work issues, or urgent personal matters such as illness or family emergencies etc.

 

Where a delegate is unable to attend due to such circumstances, we will make every reasonable effort to offer an alternative date or course transfer (where available).  However, as CIPR may still incur costs, delegates may remain liable for a small part of the course fee unless otherwise agreed.

Each case will be considered fairly, based on the circumstances and supporting information provided.
 
8. Intellectual Property
 All training materials remain the property of CIPR Training. No reproduction, distribution, or use of materials for commercial purposes is permitted without written consent.

9. Delegate Responsibilities
  • Attend all sessions on time.
  • Delegates are responsible for ensuring stable internet access for virtual sessions
  • If you are intending to use your work computer, please check with your IT department that you will be able to run the software in advance.

10. On-Demand Training Policy
  • Courses must be activated within the stipulated period.
  • Refunds are only applicable within 24 hours of purchase, subject to non-activation.
  • Changes and extensions are subject to additional fees.
Purchasing & Confirmation
  • To purchase our courses, you must provide the required information and pay the amount specified in advance.  
  • By submitting an order, you are agreeing to CIPR’s Terms and Conditions.
    Where your purchase consists of multiple courses, each individual course will be treated as a separate unit.
  • We reserve the right, without the need to give a reason, to refuse to accept an offer to purchase one or more of our courses. In such situations, no contract will arise, and we will return any payment accompanying your purchase.
  • Refunds are only applicable within 24 hours of purchase, subject to non-active “Activation” - logging in, opening modules
On-Demand Payment
 All amounts are payable in GBP(£) Sterling.  The prices quoted are exclusive of VAT. Any currency conversion or any other charges incurred in making a payment shall be carried by you and should not be deductible from the total amount due.

  • Regular purchases: The course fee is payable as a one-off lump-sum payment. 

    -Bulk purchases (20+ delegates): The course fee is payable as a one-off lump-sum payment. Where a bulk purchase is being made, the option to pay by invoice can be offered subject to availability and CIPR’s discretion. 

    -Payment options: Credit card (including Visa, MasterCard), debit card (including Visa Electron, Delta, and Maestro), or bank transfer if an invoice is provided.

    11. THIRD PARTY

    More than 31 days to training: - Cancellation - Refundable; no charge 
    Between +15 -30 days to training: - Transfer - 50% (£300+VAT)
    Less than <15 days to training: - 100%

    12.  CIPR Feedback and Complaints
     Delegates are encouraged to submit feedback via the link provided.  For complaints are to go via [email protected].  CIPR Training aims to resolve issues promptly and fairly.

    13. Health and Safety
     For in-person training, CIPR Training ensures all venues comply with health and safety regulations. Delegates are encouraged to notify staff of any specific needs.

    14. Training that is inclusive
     We strive to provide inclusive and accessible training courses that enable all individuals to attend and to engage fully.  If you have any accessibility requirements, please contact our team in advance so we can support your participation. 

    15. Contact Details
     For further assistance, contact:
    Phone: +44 (0)20 7631 6900 (option 3) 
    Email relevant area: [email protected], [email protected] or [email protected]