This page explains the terms on which CIPR Training provides the information and services available through this and other CIPR-operated websites, and third-party websites offering CIPR Training services.


The content contained within this site is for the general information of visitors. No responsibility can be accepted for any use made of the information presented. Visitors should additionally recognise that, although all training information is correct at the time of publishing, the CIPR reserves the right to alter programmes, speakers and venues without prior notification.

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Training Bookings

The CIPR Training cannot accept provisional bookings. All bookings must be made using an official CIPR booking form or through an officially authorised ticketing partner.

All bookings will be confirmed in writing by the CIPR within 72 hours. Please check this confirmation carefully. All errors and amendments must be notified in writing within 48 hours of receipt. If you do not receive your order confirmation within 72 hours, please contact the CIPR on 020 7631 6900 or email

Programme, attendance and joining instructions will be provided ten days before the session.

The CIPR reserves the right to alter the date of a session, location or trainer without prior notification.

The CIPR will not be held responsible for travel, accommodation, or other contingent expenses for delegates who fail to attend sessions for any reason.

Delegate Lists

When you book to attend CIPR training, your name, job title and organisation name will be added to the delegate list, this list is provided to the trainer prior to the training.

Payment Terms

Unless agreed otherwise with the CIPR, all bookings must be paid at least 14 working days prior to the training taking place. If booking less than 14 days to the training session, then our preferred method of payment is by credit card at the time of booking. If an invoice is requested, you will be asked to provide a purchase order number and accounts payable contact details.

All invoiced fees are due within 30 days of the invoice date. Where an invoice is issued less than 30 days prior to the event, payment should be made in full, five working days before the first session takes place. All disputed items must be notified in writing within 14 working days of receipt of an invoice.

We understand and will exercise our statutory right to claim interest and compensation charges under the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) if payment is not received in accordance with our agreed terms of payment.

Cancellations and Transfer Terms 

All cancellation and transfer requests must be made in writing to the CIPR. Cancellation by telephone will not be accepted. Only one transfer is permitted per booking. Transfers can be made from one delegate to another or from one workshop to another.

A cancellation of a booking which has already been transferred will not be refunded. If a delegate is to replace another delegate, CIPR Training must be notified at least 48 hours prior to the training or the transfer will be subject to charges.

The CIPR cannot offer refunds to delegates who fail to attend sessions for reasons outside the control of the CIPR. Administration charges on transfers and cancellations are as follows:

CIPR Cancellation and Transfer Charges

More than 31 days to training :
• Cancellation - Refundable; no charge
• 1st Transfer - No Charge

Between 15-30 days to training:
• Cancellation - 50% refund only
• 1st Transfer - No Charge
Less than 14 days to training:

• Cancellation - 100% of ticket price
• Transfer - 50% of ticket price
Last minute changes:

• Includes replacing a delegate LESS than 48 hours before the session, replacing a delegate for the second time
• Transfer  - 25% of ticket price
• Non-member replacing member, within the time frame - Difference in rates Min £150
Cancellation and Transfer Charges for Leadership & Management courses

More than 25 days to training
• Cancellation - Refundable; no charge
• 1st Transfer - No Charge
Between 10-25 days to training:

• Cancellation - £300 +VAT per course
• 1st Transfer -£300 +VAT per course
Less than 10 days to training
• No changes can be made to the booking and the course must be paid in full.